Correct it yourself, or ask for a revision
Sometimes a submission is right in substance but wrong in detail — a phone number left blank, a name misspelt, the wrong category ticked. Managers can fix such things directly with Edit Submission. Zite keeps the original: the edit is saved as a new version and noted in the case HISTORY, so nothing is silently rewritten.
If the person who submitted the case should make the correction — because they were there, or because more information is needed — use Save & Create Revise Submission Task on the REVIEW tab instead (see Review a case).