Treat submissions about the same thing as one case
When several field reports describe the same issue - five complaints about the same broken water point, say - reviewing them one by one wastes time and risks inconsistent decisions. A Group workflow links submissions that gave the same answer to a chosen question. Grouped cases share a status and can be reviewed together, so one decision covers the whole set.
In this guide we build Group feedback by category: Community Feedback Intake submissions are grouped by their Feedback category answer.
Open Project Settings (gear on the project dashboard), expand FORMS, choose Site Forms and select Add (or the N workflows link, then CREATE NEW) in the form's Workflows column.