Two ways a password gets reset
Forgotten passwords are common, and how one gets fixed depends on a single thing: whether the person has an email address on their Zite profile.
They have an email → they can reset it themselves, from the sign-in screen. No manager needed.
They have no email → the reset email can't reach them, so a project manager sets a new password for them.
Field teams are often added without an email address (they sign in with just a username), so the manager route is the everyday one on many projects. The next two pages cover each.