Label cases so they are easy to find
Tags are short labels on a case that make filtering easy - on the web, in the mobile app and in data views. Reviewers can add them by hand, but a Tags workflow adds them the moment a submission arrives, so every case is labeled consistently from day one.
There are two sources of tags. Project Tags are fixed labels you define once (Sensitive, Escalated). Tags from Questions use the submission's own answer as the tag - tick Feedback category and each case is tagged water_supply, health_services, and so on, automatically.
In this guide we build Tag each submission with its feedback category.
Open Project Settings, expand FORMS, choose Site Forms and select Add (or the N workflows link, then CREATE NEW) in the form's Workflows column.