Let Zite do the routine work
A workflow is a rule you attach to a form: when a submission like this arrives, do that. Instead of a manager reading every submission and deciding who should look at it, what status it should have, or which follow-up task to create, Zite applies the rule the moment the submission lands.
Workflows are most useful where the same decision repeats hundreds of times - urgent reports that must be flagged, sensitive cases that only a few people should see, a category of feedback that always needs a site visit. Set the rule once and every future submission is handled the same way, day or night, whether or not anyone is online.